Privacy Policy

Welcome to Apna CRM. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information while using our CRM application.

1. Information We Collect

• Personal Information (Name, Email Address, Phone Number)
• Business Data (Leads, Customers, Follow-ups, CRM Records)
• Usage & Device Information
• Notification Tokens for Push Notifications

2. How We Use Your Information

Your information is used to:

• Provide and maintain CRM services
• Manage leads, customers, and business operations
• Improve app performance and user experience
• Send important notifications and reminders
• Provide customer support and troubleshooting

3. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no digital platform can guarantee 100% security.

4. Third-party Services

We may use trusted third-party services such as cloud hosting, analytics, notification providers, and communication services to improve application functionality.

5. User Rights

Users may request access, correction, or deletion of their personal information at any time by contacting our support team.

6. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at: support@apnacrm.com

7. App Permissions

Our application may request the following permissions to ensure proper functionality and improve user experience:

• Internet (android.permission.INTERNET): Required to securely connect with our servers and synchronize CRM data.
• Phone Call Permission (android.permission.CALL_PHONE): Allows users to directly call leads or customers from inside the CRM app. We do not store call recordings or call history.
• Microphone (android.permission.RECORD_AUDIO): Used only for voice-related features such as voice notes or calling features when enabled by the user. Audio is never recorded without user interaction or consent.
• Notifications (android.permission.POST_NOTIFICATIONS): Used to send reminders, follow-up alerts, updates, and important CRM notifications.
• Vibration (android.permission.VIBRATE): Used to provide vibration feedback for notifications and alerts.
• Wake Lock (android.permission.WAKE_LOCK): Allows the app to temporarily keep the device awake while processing important tasks such as incoming calls, notifications, or background synchronization.
• Foreground Service (android.permission.FOREGROUND_SERVICE): Required to run important background services such as calling, syncing, or real-time notifications while the app is active.
• Full Screen Intent (android.permission.USE_FULL_SCREEN_INTENT): Used to display important incoming call screens or urgent CRM alerts in full-screen mode.
• Display Over Other Apps (android.permission.SYSTEM_ALERT_WINDOW): Allows certain CRM features such as incoming call overlays, floating notifications, or quick action popups to appear over other applications.
• Disable Keyguard / Lock Screen Access (android.permission.DISABLE_KEYGUARD): Used for call-related functionality to display important screens over the lock screen when necessary.
• Boot Completed (android.permission.RECEIVE_BOOT_COMPLETED): Allows the application to automatically restore essential services such as notifications, reminders, or background sync after the device restarts.

Location (android.permission.ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION): Used to record the user's precise location during Check-In and Check-Out from customer or lead visit sites. Location is captured only when the user manually performs a Check-In or Check-Out action and is never tracked in the background without user interaction or consent.

Camera (android.permission.CAMERA): Used to capture a selfie photo during Check-In and Check-Out to verify field agent presence at the visit location. Photos are captured only upon user action and are securely stored as part of the CRM attendance record. We do not access the camera without explicit user interaction.

We ensure that all permissions are used strictly for application functionality and user experience. We do not sell, misuse, or share sensitive personal data without user consent, except where required by law.